Thank you for shopping with Unique Collections by Tracy Burns
If you are not entirely happy with your purchase, we are here to help.
If you find the product we sent you was faulty in some way or not as described we will issue you with a store credit on the price at the time of return received.
However, if you just changed your mind we “do not” refund.
RETURNS
You have 14 calendar days to return an item from the date you received it.
Your item must be in original packaging.
Your item needs to have a receipt or proof of purchase.
Once received we will inspect the garment, if the fault is accepted as a manufacturing fault we will contact you for a replacement, refund or store credit - this is up to you. If it is not a manufacturing fault the credit, refund or replacement will not be honoured.
If your product has been reduced to a Sale Item you will only be refunded the current amount at the time of return.
POSTAGE
You will be responsible for the payment of postage costs for returning your item. Postage costs are non-refundable.
IMPORTANT: PLEASE NOTE
- When returning your item if it is not received or lost in transit we cannot offer a credit for the item. Due to this, we recommend you return your item with tracking.
- Any packages sent back (RTS) Return To Sender will result in $10 being deducted from your store credit.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policy
